Reviews
Understanding Our Customer Feedback
Feedback from our customers not only highlights our strengths but also guides us on areas where we can improve. We’re dedicated to continuous improvement and genuinely value the opinions and experiences shared by our clients. This constructive approach has helped us refine our services and continue delivering the high standards that homes and businesses in Lake County, OH, and Geauga County, OH, have come to expect from us.
Our Approach to Reviews
We encourage all of our customers to share their experiences with Patriot Heating and Cooling. Each review, whether it pertains to heating installation, routine HVAC maintenance, emergency repair services, or indoor air quality solutions, provides us with invaluable insight into our performance. Our dedication to transparency means we give our customers a platform to express their honest opinions, fostering a relationship based on trust and mutual respect.
How We Utilize Your Feedback
Customer feedback is integral to our operations and service evolution. It informs our training, customer service protocols, and techniques, ensuring we’re always at the forefront of HVAC service excellence. Our team regularly reviews customer comments to identify growth opportunities, reinforce our best practices, and continually elevate the customer experience. This feedback loop has been instrumental in shaping our service offerings to better meet the needs of our community.
Each piece of feedback is a testament to our ongoing journey toward providing the best HVAC services in Northeast Ohio. Patriot Heating and Cooling remains committed to building lasting relationships with our customers through honesty, integrity, and superior service.
We invite you to get in touch with us for more information about our services, ethos, and how we can assist with your heating, cooling, and air quality needs. It’s our privilege to serve the communities of Lake County and Geauga County, and we look forward to continuing to deliver the exceptional service our customers deserve. If you have feedback, we would love to hear from you. Feel free to scan the QR code below to let us know how we are doing.
Client Reviews
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We were without heat and they sent someone to our house within 2 hours. The guys were beyond professional and extremely helpful in explaining things to us. They even fixed our thermostat and explained that process to us. They were super quick on the repair, very clean, and so friendly. We will definitely be using them in the future. I can’t thank them enough for helping us get our furnace fixed at...
~ Jocelyn
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Switched to Patriot Mechanical Heating and Cooling after being a 22 year customer with Burton Sheet Metal.(The story is long and costly). Patriot worked with us patiently and respectfully on issues with our HVAC system. I can’t say enough about their excellent customer service. Do yourself a favor and make the switch you won’t be sorry!
~ Laurie
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Great app. You can find interesting plans for heating and cooling
~ Moochie
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My husband and I can't recommend Patriot Mechanical Heating & Cooling highly enough!!! Jerry is extremely knowledgeable, professional, dependable and very friendly. He installed a ducted mini split system with ceiling diffusers in five rooms upstairs (plus the hallway), as well as a ductless AC system in our living room that services the entire downstairs. We are SO happy with how it all turned...
~ Katie
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Was recommended by a friend who said they had repeated great experiences and so did I! Very timely response, I called at 5 pm expecting a return call the next morning and received one at 7pm that same evening. Was quoted for a new furnace and the tech answered all of my questions and explained his recommendations. The new furnace was ordered installed within a week! Very economical and professional,...
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Great Company to work with for your heating & air conditioning needs. New HVAC system was totally replaced in a timely manner. Owners are honest, friendly, informative & professional. Jerry & his team did an excellent job on the new installation. Highly recommend Patriot Heating & Cooling. Competitive pricing.
~ Janet
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We had our complete furnace system changed from a boiler system to putting in duct work, new furnace and air conditioning. We thought they did a great job. Cleaned up at the end of each day. Great guys! We would highly recommend them.
~ Jerri
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Patriot Heating & Cooling installed my AC and furnace in about 6-7 hours about 2 months ago. My AC is working flawlessly. The crew was extremely knowledgeable and respectful. I would recommend this company to anyone.
~ Brooke
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We are very pleased with the service performed by Patriot Heating and Cooling. They found the cause of our air conditioning not working- chipmunks had built a nest and chewed some wires. They were extremely clean and professional. I will be referring Jerry and his team to my clients and family. Thanks for a job well done!
~ Mario
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Good communication and fast to source parts. Got exactly what was needed and Jerry took his time to do this beautiful install of a new heat pump, air handler and sealed up all the ducts. The new system is perfect.
~ Art
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The installers were very professional and knowledgeable. They were polite and courteous. They did a great job of cleaning up and if you can believe it they made a Air Handler beautiful. The work was flawless. If you are looking for heating or air conditioning Patriot Heating is the company you should call.
~ Sandra
